"WiFi Assurance" is an insurance service that is applicable towards unwanted events such as device loss, device damage, or submerged in water.
Should any loss or damage occur and you want to claim the insurance go to your order details within your "Customer My Page", click the "loss and damage report", then fill in the necessary information.
Even when you have added "WiFi Assurance" to your order, unreported loss or damage will still be liable to compensation fee; therefore if such things occur, please report it through your "Customer My Page".
You can log in to your "Customer My Page" here.