Since you cannot pick up your device anymore once you go through the departure gate, please cancel your order through your "Customer My Page".
If you cancel it by 24:00 (midnight) on the pick up day, there will be no cancellation fee.
Rental fee will be fully refunded as well.
*After 24:00 (midnight), according to article 9 of our terms of service, your rental fee will not be refunded.