In case your handset cannot get connected to internet, please make sure if the handset is set on wifi mode.
If it is on wifi mode and still not connected to internet, please try to restart both pocket wifi and your handset.
* You can restart your pocket wifi by pressing to hold the power button for around 15 seconds.
Once you restart both, try to move to a location where signal may be strong enough. In case you still cannot get connected, please reach us via form below.
https://wifibox-en.zendesk.com/hc/en-jp/requests/new?ticket_form_id=5250367558159