Ordering a Device

Accessories

• Is user manual available?
• Are accessories available?

Modifying Order

• Can I change my payment method?
• What should I do if I want to modify my order?

Usage Extension

• Is there any extension fee?
• I cannot use promotional coupon when applying for extension. Why is that?
• If suddenly I am required to be in a quarantine due to infection of Corona virus, will I be charged for an extension fee?
• What should I do if I want to extend my usage period?

Cancelling Order

• Am I charged for cancellation?
• How can I cancel my booking?

Placing Order

• Can I have any mail re-sent if I did not get the first one?
• Can I get a price quotation?
• How do I rent 2 devices or more at the same time?
• How long can I rent the device?
• When is the deadline for placing an order?