Trouble During Rental Period

Regarding Device Damage, Submerged in Water, Lost/Broken

• What should I do if the Wi-Fi router is accidentally submerged in water?
• What should I do if I lost the Wi-Fi router?
• What should I do if I accidentally broke or damaged the Wi-Fi router?

Regarding Charging Trouble

• What should I do if the device cannot function as a mobile battery?
• I cannot charge the router using the USB Type A charging cable. What should I do?
• What should I do if I cannot charge the device via its charging port (USB type-C)?

Regarding Network or Connection Trouble

• The left LTE lamps on the top side of the router turns red or blinking. Is this normal?
• I cannot get connected to internet
• I cannot use certain applications. What should I do?
• The SSID does not appear on my device. What should I do?
• Data speed is throttled, why?

Regarding Device Trouble

• The cable is damaged/broken. Is it okay if I continue using this?
• The device is lacking some of its component, or a crack is visible (damaged device). Is it okay if I continue using it?
• What should I do if the device does not turn on?

How to Use the Device

• Can I use the device other than in the country I applied for?
• How can I make sure my data consumption.
• Can I top up my data allowance?
• How can I use cables on the back?
• What will happen if my usage exceeds the data cap?
• How should I set up the Wi-Fi connection?

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